Warranty Policy

All services performed by Michanic mechanics are covered by our comprehensive warranty for 6,000 km or 6 months, whichever comes first, from the date of service completion.

This warranty applies to all standard services booked through theMichanic platform and performed by our approved mechanics. The warranty period begins on the date stated on your service invoice.

Our warranty covers defects in both parts and labour:

• Parts — Any OEM or equivalent parts supplied and fitted by Michanic during the service are warranted against manufacturing defects for the warranty period.
• Labour — Workmanship performed by our mechanics is warranted for the same period. If an issue arises from incorrect fitting, assembly, or repair, we will rectify it at no additional cost.
• Repeat Repairs — If the same issue recurs within the warranty period as a direct result of our work, we will return and repair it free of charge.

The following are excluded from our warranty:

• Normal wear and tear — Components that deteriorate under normal use, such as brake pads, tyres, wiper blades, and filters, are not covered once they have reached the end of their expected service life.
• Misuse or abuse — Damage caused by vehicle misuse, overloading, racing, off-road use (where the vehicle is not designed for it), or failure to follow recommended maintenance schedules.
• Unauthorised modifications — Any issues arising from modifications, alterations, or repairs performed by third parties after our service has been completed.
• Pre-existing conditions — Vehicle faults or defects that existed prior to our service and were not part of the scope of work.
• Customer-supplied parts — Parts provided by the customer rather than sourced by Michanic are not covered under this warranty, although the labour to fit them remains warranted.
• Environmental damage — Damage resulting from accidents, flooding, fire, theft, or other events beyond our control.

If you believe your vehicle has an issue covered by our warranty, follow these steps:

• Contact support — Reach out to us via phone at 087 803 9000, email at hi@michanic.co.za, or WhatsApp.
• Provide your booking reference — Have your original booking reference number and service invoice ready. These can be found in your Michanicdashboard under "Booking History".
• Describe the issue — Provide a clear description of the problem, including when it started and any relevant symptoms.
• Assessment — We will arrange for a mechanic to inspect the vehicle. If the issue is determined to be covered under warranty, repairs will be carried out at no additional cost.

Warranty claims are typically assessed within 2 business days of the initial report.

OEM and quality aftermarket parts supplied by Michanic carry the following warranty terms: