Booking Policy

Bookings can be made through the Michanic website, mobile app, or by contacting us directly via phone or WhatsApp. Here is how the process works:

• Select your vehicle — Enter your vehicle details including make, model, and year.
• Choose your service — Select the service or repair you require from our menu, or describe your issue for a custom quote.
• Pick a date, time & location — Choose a convenient date and time within our operating hours (Mon-Fri 8AM - 5PM, Sat 8AM - 2PM). Provide the address where you would like the mechanic to attend.
• Confirm your booking— Review the estimated cost and confirm. You will receive a confirmation via email and SMS with your assigned mechanic's details.

We understand that plans change. Our cancellation terms are as follows:

• Free cancellation — Cancel at no charge up to 4 hours before your scheduled appointment time.
• Late cancellation (within 4 hours)— A cancellation fee of R150 may be charged to cover the mechanic's travel and preparation costs.
• After mechanic has departed — If the mechanic has already departed for your location, a call-out fee of R250 will apply.

To cancel a booking, use your dashboard, contact us via phone at 087 803 9000, or message us on WhatsApp.

You may reschedule your booking free of charge up to 4 hours before the scheduled appointment time. To reschedule:

• Log in to your Michanic dashboard and select a new date and time.
• Contact our support team via phone or WhatsApp to arrange a new time.

Rescheduling requests made within 4 hours of the appointment may be subject to availability and a rescheduling fee of R100.

If the mechanic arrives at the specified location and you are not available, or the vehicle is not accessible:

• The mechanic will attempt to contact you and wait for up to 15 minutes.
• If contact cannot be made, the booking will be marked as a no-show.
• A no-show fee of R300 will be charged to cover the mechanic's time and travel costs.
• Repeated no-shows may result in a requirement to pay a deposit for future bookings.

Payment is due upon completion of the service. No upfront payment is required unless:

• Special parts need to be ordered in advance for your vehicle.
• The service value exceeds R5,000, in which case a 50% deposit may be requested.
• You have a history of cancelled bookings or no-shows.

Your mechanic will provide a final invoice upon completion. Payment can be made via EFT, SnapScan, Zapper, or credit/debit card.

All services performed by Michanic mechanics are backed by our 6,000km / 6-month warranty warranty. This means: