Terms & Conditions

Welcome to Michanic. These Terms and Conditions ("Terms") govern your use of the Michanicwebsite, mobile application, and on-site vehicle maintenance and repair services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

Michanicis a South African registered company providing mobile mechanic services. These Terms constitute a legally binding agreement between you ("User", "you", or "your") and Michanic("we", "us", or "our").

Michanic provides the following services through our network of qualified, vetted mobile mechanics:

• On-Site Maintenance & Repairs — Our certified mechanics travel to your home, office, or any convenient location to perform vehicle servicing, repairs, and maintenance. All work is carried out using professional-grade tools and OEM or equivalent parts.
• Diagnostic Reports — Comprehensive 21-point vehicle inspections and diagnostic assessments, with detailed digital reports delivered to you upon completion.
• Emergency Assistance — Roadside assistance and emergency repair services within our coverage areas during operating hours (Mon-Fri 8AM - 5PM, Sat 8AM - 2PM).

As a user of Michanic Services, you agree to:

• Provide a safe work environment — Ensure the location where work is to be performed is safe, accessible, and suitable for vehicle maintenance. This includes adequate space, level ground, and protection from hazardous conditions.
• Supply accurate vehicle information — Provide correct and complete details about your vehicle, including make, model, year, VIN (where applicable), and an accurate description of the issue or service required.
• Be present or available — You or an authorised representative must be present at the beginning and end of the service appointment, and reachable by phone during the service.
• Timely communication — Notify us promptly of any changes to your booking, including cancellations or rescheduling, in accordance with our Booking Policy.

Michanic takes every reasonable precaution to ensure that services are performed to the highest standard. However:

• We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services.
• Our liability is limited to the cost of the service performed. All work is covered by our 6,000km / 6-month warranty, subject to the terms of our Warranty Policy.
• We are not responsible for pre-existing vehicle conditions not disclosed at the time of booking, or for damage caused by factors outside our control, including but not limited to road conditions, vehicle age, or third-party interference.
• Michanic reserves the right to refuse service if conditions are deemed unsafe for our mechanics or if the requested work falls outside the scope of mobile repair services.

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the South African courts.

These Terms are subject to the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, and the Protection of Personal Information Act 4 of 2013 (POPIA).

For any questions regarding these Terms, please contact us at hi@michanic.co.za or call 087 803 9000.